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Contracts & workplans

Written translation

Overview

London is one of the most multi-cultural cities in the world. The Greater London Authority estimates that about one third of people living in London were born outside the UK. 300 different first languages are spoken in the capital.

Good understanding between health staff and patients is very important to ensure that there is no misunderstanding or misdiagnosis.

Written translation is the transfer of meaning from one language to another in written form.

London trusts use written translation for appointment letters, leaflets and reports.

Written translation is generally charged by the word, 1000 words or line.

Estimated spending was £9.2 million a year across all interpretation and translation services, with an average variance of 22%.

The Professional Services Team reviewed existing arrangements, and recommended the use of the Home Office framework for written translation. The new Home Office framework for Translation and Transcription services was launched in January 2012. The framework runs until December 2015.

Suppliers

K International and thebigword.

Benefits

Savings from the original framework are £41,000. Other benefits are

  • Ensuring interpreters have the correct skills, qualifications, training and insurance
  • Improving quality of service
  • Providing one contact to manage the commercial relationship with suppliers
  • Running one procurement for London
  • Knowing in advance of changes (for example trust demand, product or supplier changes)
  • Managing suppliers better across London, including the support of a dedicated Home Office team

Further information

Further information on the framework including prices is available. Click on the page in the list on the left called "Interpretation & translation". To access this you must be an NHS staff member and have a password to log in to the secure area of the website. Contact lpp.comms@nhs.net for more details.

Contact us

Lena Boghossian, Senior category manager, professional services
lena.boghossian@lpp.nhs.uk 020 7188 6706



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