Launching our new customer feedback portal

NHS London Procurement Partnership (NHS LPP) has launched a new feedback system to enable our members to leave comments on the service they receive from our teams.

The portal, which can be accessed by member trusts via my.lpp, will provide a consistent method of escalating both positive and negative feedback – paving the way for engagement at every step of the customer journey. Users simply need to log in to my.lpp with their username and password to submit their comments. 

Once feedback has been shared by members, we have robust internal processes in place to ensure that it is responded to and escalated as quickly as possible. The tool will also report trends and identify ways in which we can improve customer experience.

Mari Firbank, Executive Customer Director at NHS LPP, said: “As an organisation, we’re always striving to provide the best possible service for our customers, so we’re delighted to be launching this portal. We’ve been working hard to enhance customer experience and the feedback portal is just one way of making sure the customer is getting all they can from our service.”

Our customer engagement team will be in touch with members directly on this and will be hosting individual sessions to guide them through how to use the feedback portal.

If you have any questions, please don’t hesitate to get in touch with us at