Our values

While we are not usually patient-facing, our work helps members and customers deliver better, more sustainable outcomes for patients.

Caring - we put patients first

• We put members and customers first, so that in their organisational roles, they can deliver the best possible outcomes for patient care.
• We provide member and customer-centred care.
• We care about others’ needs and wellbeing.
• We listen.
• We are compassionate to ourselves and others.
• We reflect on our actions.
• We are respectful and welcoming.

Ambitious - we innovate and strive for excellence

• We innovate and strive for excellence.
• We act with integrity.
• We act on staff, member and customer feedback.
• We seek ways to improve the care and experience of others.
• We are efficient.
• We are committed to growth.
• We find new ways to deliver excellence.

Inclusive - we respect each other and work collaboratively

• We respect each other and work collaboratively.
• We act on diverse views.
• We put ourselves in ‘others’ shoes.
• We are building an anti-racism organisation.
• We seek opportunities to collaborate.
• We show sensitivity towards diversity of culture.